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Privacy Policy: What We Hold and Why

This page tells you exactly what xe66f records when you open an account, deposit through bKash, Nagad or Rocket, and play on your phone — and what we never touch.

Account detailsWallet referencesDevice and login logsCookie controlsDeletion requests
xe66f Privacy Policy: What We Hold and Why
ASK US DIRECTLY

Where to Send a Privacy Request

You do not need to hunt for a form. Any data question — a copy of what we hold, a correction to your name or wallet number, or a request to close the account — goes through the same support desk that handles your deposits, and we log it against your account so nothing gets lost between shifts. Have your registered phone number ready; we verify the request against it before we touch a record.

In-account support chat Open the chat from your account wallet screen and pick the privacy topic. Your session details attach automatically, so we can see the account without asking you to repeat anything.
Email request Write to our support address from the email tied to your account and state what you want changed. We reply to the same thread so the whole exchange stays in one place.
Account closure request Ask in chat or by email and we confirm the closure in writing. Wallet references stay on file only as long as record-keeping rules require, then they are removed.
HOW WE HANDLE IT

Keeping Your Account Data Safe

Security here is a set of small, boring habits rather than one big promise. Every session runs over an encrypted connection, and your password is stored hashed, which means even our own staff cannot read it back to you — a reset is the only route. Mobile logins are tied to a one-time code sent to your registered number, so a stolen password alone will not get someone into your account wallet.

Cookies you control Session cookies keep you signed in on your phone; analytics cookies tell us which screens stall. You can clear or block them in your browser settings, though blocking session cookies will sign you out.
Retention with a limit Transaction references tied to bKash, Nagad or Rocket deposits are kept for the period financial record rules require. Profile data goes once your account closes and that window passes.
Access on a need basis Only staff working your case can open your record, and each look is logged. Payment checks are handled by the team that verifies withdrawals, not by anyone browsing freely.
Changes you can request Ask us to correct a wrong name spelling or an outdated phone number and we action it after verification. You can also request a copy of the personal data attached to your account.

Privacy Questions You Might Have

These are the questions our Bangladesh support desk fields most often about data, wallets and account records. If yours is not here, the chat option above reaches a person who can answer it against your actual account.

Your name, date of birth, phone number and email, plus the wallet number you use for bKash, Nagad or Rocket. We also record device and login details each time you sign in.

Yes. Send a request through in-account chat or email and we verify it against your registered phone number, then share the profile and transaction reference data attached to your account.

No. We only receive the transaction reference and the sending wallet number from the payment rail. Your PIN stays inside your wallet app and is never entered on our pages.

Request account closure in chat or by email. We remove profile data once the financial record-keeping window tied to your deposits and withdrawals has passed, and we confirm in writing.

Session cookies are needed to stay signed in between visits on your phone. Analytics cookies are optional, and you can block them in browser settings without losing access to your account.

Message support chat straight away and mention the unusual login. We review the device and region records on your account and help you reset the password and re-verify your number.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.